At ICHOR NUTRITION, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Our refund process is straightforward and customer-focused. We accept refund requests within 30 days of your original purchase date. To initiate a refund, please contact our customer service team with your order number and details of your concern.
We process refunds for products that are unused, unopened, and in their original packaging. If a product arrives damaged or defective, we'll arrange a replacement or full refund at no additional cost to you. Simply reach out with photographic evidence, and we'll resolve the matter promptly.
Refunds are issued to your original payment method and typically appear in your account within 5-10 business days, depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to our error or a damaged item.
For international orders, please note that return shipping costs may apply. We recommend using tracked shipping to ensure your return reaches us safely.
If you have any questions about our refund policy or need assistance with a return, our dedicated support team is available to guide you through the process. We're committed to ensuring your complete satisfaction with every purchase from ICHOR NUTRITION.
